Shipping & Returns

 

SHIPPING FEE’S (AUD $)

Domestic within Australia:

Standard service $12 for single item. $5 per extra item added to order.

Express service $15 for single item. $5 per extra item added to order.

International:

Standard service $35 for single item. $15 per extra item added to order.

Express service $55 for single item. $20 per extra item added to order.

SHIPPING POLICIES

Open Shop utilises Australia Post for all domestic and international orders.

For domestic orders, Australia Post offers ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to Australian addresses. We also provide domestic express service through Australia Post through which customers receive their orders 2-3 business days (Monday-Friday) from the date of dispatch

We dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 4:00 PM AEST will begin processing the following Monday. 

 All shipments will require a signature upon delivery, unless requested otherwise via email (wavelacish@gmail.com) within the first hour after placing order.

For international orders, Australia Post offers international standard service which delivers orders within estimated 5 business days from the date of dispatch, we also provide international express service which delivers orders within estimated 4 days from date of dispatch. Please note this does not take into account any customs clearance delays that may arise. 

Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order/recipient will be charged a return shipping fee as well as the duties and taxes incurred on the shipment.

RETURN POLICY

All items sold by Open Shop are second hand. Please refer to item description, size, measurements and photos prior to purchasing as all sales are final. We do not accept returns unless item is faulty.